Use AI & Automation Across the Customer Journey Map
What people say about us?
Course Overview
Use AI & Automation Across the Customer Journey Map
What people say about us?
Course Overview
Learn how to use AI to generate content, engage leads, and automate follow-ups seamlessly. Identify and fix gaps in the customer journey, and showcase your skills through our assessment. Start improving customer experiences with us!
This experience includes physical classroom facilitation, ensuring hands-on learning and interactive engagement.
You'll Walk Away With.....
Leads Generation with AI Crawler:
Generate leads automatically with a Sales Intelligence platform that get you the contacts to your ideal target market.
Telemarket with Voice AI:
Learn how to use Talkbot powered by Voice AI and Generative AI that automates outbound omnichannel engagement.
WhatsApp AI Chatbot:
Learn how to automate customer interactions on WhatsApp using chatbots, enhancing customer engagement.
Create Personalised AI Generated Content:
Use AI to create personalised Content to engage with your leads.
AI and Automation Tools for Marketing:
Learn how to use AI to build Automation to automatically follow up with your leads.
Our Lesson Flow:
Course Fee and Skills Future SG Subsidy
With QuickDesk Academy, leverage the SkillsFuture SG Subsidy to facilitate your learning journey. This subsidy is accessible for SMEs, non-SMEs, and individuals alike, making your learning funding hassle-free.
Our Trainers Profile
Charmain Tan
Founder of QuickDesk Academy and Engages.ai | Forbes 30U30 Asia
Charmain Tan is the founder of QuickDesk which provides one-stop digital sales and marketing solutions as well as training for SMEs and business professionals.
Her philosophy revolves around empowering clients to utilize digital tools effectively through training and curriculum development. Charmain's keen insight into sales trends and her dedicated team drive continuous innovation in the sales domain.
Linda Hui-Isaac
Certified Trainer | CEO, Founder, Principal Consultant, Crown Mercado Alliance Pte Ltd
Linda's leadership spans nonprofits, cross-functional teams, and partnerships. As an SMU Adjunct Lecturer, she imparts global insights and AI skills. As CEO of Crown Mercado Alliance, her prowess in digital strategy, SEO/SEM, and sales funnels shines.
Her international sales acumen, analytical skills, and business expertise make her a valuable trainer. Linda's extensive digital, strategic, and AI knowledge positions her as an ideal guide in mastering customer journey mapping.
Fern Deng
Certified Trainer | Co-Founder and Life Coach, Radiant Flow
With extensive luxury retail experience at top brands like Clarins, Salvatore Ferragamo, CHANEL, and L'Oréal, Fern Deng brings a deep understanding of customer behavior and brand management. Her expertise in marketing and sales, combined with professional certifications like ICF and ACLP, highlights her dedication to coaching.
Fluent in both English and Chinese, Fern effectively explains the integration of digital tools and AI. Her unique skill set makes her the perfect choice to empower students in mastering modern business strategy.
Rachel Poo
Certified Trainer | Director, Resolutions Asia
A seasoned Director at Resolutions Asia, with over four years of digital marketing expertise. She stands out at enhancing businesses' online presence and dedicated to education, serving as a part-time Digital Marketing Trainer at various institutions.
With leadership roles at TO THE NEW Digital and active involvement in industry organizations like BNI Affinity Chapter, Rachel stays updated on trends and
offers aspiring marketers mentorship focused on lifelong learning and growth in digital marketing.
Master the Art of Effective Customer Journey Mapping!
Ready to craft exceptional customer experiences through effective journey mapping?
Enroll today and equip yourself with the skills to drive your business to new heights!
Don't wait – reserve your spot before it's too late!